HIGHLIGHTED COMPANIES

JoeDaisy Guest House, Chazey Heath, Mapledurham, South Oxfordshire Modern contemporary guest house set in glorious countryside near to Mapledurham House and Caversham Heath Golf Club. Conveniently situated for visiting Reading, Henley on Thames, the Chilterns, Oxford or the Thames Valley. A great area for painting, walking or cycling. email or call 0118 9483155

JoeDaisy Studio Outstanding painting courses and holidays suitable for all abilities from absolute beginners in the beautiful conservation area of Mapledurham village in South Oxfordshire. The Studio is located in a Grade II listed building and offers fully inclusive painting holidays, painting weekends, and painting days. Or you can buy your friends or relatives painting vouchers for our courses. Visit our website, send us an email or call 0118 9483155 for further information.

KNOW YOUR RIGHTS - PACKAGE HOLIDAYS

• The Package Travel, Package Holidays and Package Tours Regulations 1992 What services the package holiday company is legally liable for etc.
• HOW TO COMPLAIN
• STEP ONE - Complain immediately by contacting the rep or the UK Head Office of the Package Company.
• STEP TWO - Gather Evidence. Ask for a complaint form from the rep. Keep a diary. Take photos or video. Get names and addresses of other holidaymakers experiencing the same problems.
• STEP THREE - Put it in writing within 28 days of returning home. Write to the Tour Operator. State the facts. Do not write flowery adjectives. State how much compensation you are seeking - based on:
• (a) Loss of Value. That is the holiday you thought you had bought and booked is not what you received. Loss of Enjoyment. Food inedible, noise etc. Out of Pocket Expenses - Keep receipts of having to eat out every night if the food was inedible or cleaning materials if the place was grubby etc.
• Send all your correspondence by recorded delivery and keep copies. Members of ABTA are required to acknowledge within 14 days and provide full replies within 28 days. If they don't reply, inform ABTA - web site http://www.abtanet.com/.
• BE SENSIBLE It is correct that a package holiday company is responsible for every part of the package - including the airline and all transport that is stated in the package but be relaxed about your holiday and don't complain about minor matters - (the tea was cold on the aeroplane etc) complain only about major inconveniences or services that you did not receive and were part of the package. Because REMEMBER one day you may have a real complaint and let real complaintants who have had a dreadful time get their rightful compensation.