Travel Agents

• Cunard luxury cruising (QE2, Caronia, Queen Mary 2)
• P & O Cruises (Adonia, Arcadia, Aurora, Oceana, Oriana, Victoria)

• 1ski.com Ski Directory
• Flexi Group Travel Limited
• Skiworld independent ski tour operator -

• Highlife Value Breaks ltd Short Break travel
• Superbreak Mini-Holidays Ltd (Holidaybreak plc)
• Travelscene City breaks.

Australia/New Zealand/South Pacific Destination Specialists

• Aus Travel Australia

KNOW YOUR RIGHTS - PACKAGE HOLIDAYS

• The Package Travel, Package Holidays and Package Tours Regulations 1992 What services the package holiday company is legally liable for etc.
• HOW TO COMPLAIN
• STEP ONE - Complain immediately by contacting the rep or the UK Head Office of the Package Company.
• STEP TWO - Gather Evidence. Ask for a complaint form from the rep. Keep a diary. Take photos or video. Get names and addresses of other holidaymakers experiencing the same problems.
• STEP THREE - Put it in writing within 28 days of returning home. Write to the Tour Operator. State the facts. Do not write flowery adjectives. State how much compensation you are seeking - based on:
• (a) Loss of Value. That is the holiday you thought you had bought and booked is not what you received. Loss of Enjoyment. Food inedible, noise etc. Out of Pocket Expenses - Keep receipts of having to eat out every night if the food was inedible or cleaning materials if the place was grubby etc.
• Send all your correspondence by recorded delivery and keep copies. Members of ABTA are required to acknowledge within 14 days and provide full replies within 28 days. If they don't reply, inform ABTA - web site http://www.abtanet.com/.
• BE SENSIBLE It is correct that a package holiday company is responsible for every part of the package - including the airline and all transport that is stated in the package but be relaxed about your holiday and don't complain about minor matters - (the tea was cold on the aeroplane etc) complain only about major inconveniences or services that you did not receive and were part of the package. Because REMEMBER one day you may have a real complaint and let real complaintants who have had a dreadful time get their rightful compensation.

• Brittany Ferries Ferry booking
• Eurostar
• Eurotunnel plc
• Hoverspeed
• P&O Portsmouth
• Stena Line (U K) Ltd.

• Air 2000 Ltd.(charter flights)
• Airline Network Plc T
• Avro Plc -(Charter Flights)
• British Airways Flights
• British Midland Airways Ltd.
• Easyjet budget flights
• G B Airways Ltd.
• Monarch Airlines Ltd
• Priceline.com Name your own price and save

• JoeDaisy Studio
Painting days and weekends in a Professional Art studio in the glorious conservation area of Mapledurham, Oxon. For amateur and professional painters. web site

PAINTING DAYS AND WEEKENDS IN A PROFESSIONAL ART STUDIO Drawing and Tonal lesson in JoeDaisy Studio - click

TRADE SHOWS

• British Travel Trade Fair (Trade) The NEC 13th & 14th March 2007

• A Place in the Sun Live! 30th March to Sunday 1st April 2007 Excel London

Real Life Travel Experiences - Las Vegas - click

INFORMATION

Top Travel companies are here- click

Governing Bodies/Institutes/Associations
(Just click the names to go to the web site)

• Airport Operators Association
• Air Travel Organisers Licensing (ATOL)
• Assocation of British Travel Agents (ABTA - London)
• Association of Independent Tour Operators
• Association of International Couriers and Express Services
• Association of Train Operating Companies ATOC
• Association for Road Traffic Safety and Management
• British Air Line Pilots Association
• British Air Transport Association (BATA)
• British Activity Holiday Association
• British Holiday & Home Parks Association.
• British Incoming Tour Operators Association
• Foreign Office Travel Advice Country Advice – The latest country-specific travel advice. Before You Go – Information on what to do before you depart. Travellers’ Tips – Country-specific tips. While You Are There – Country Factsheets and general tips. If It All Goes Wrong – Advice on what to do if something goes wrong.
• Guild of Registered Tourist Guides
• International Air Transport Association (IATA) IATA
• IAATC

BRITISH COMPANIES

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